Even with the best planning and vetted carriers, unexpected situations can happen during auto transport. Weather delays, mechanical issues, or rare transit incidents may affect delivery schedules.
At Navi Auto Transport, we believe transparency and fast action are key. That’s why we’ve built a clear process for handling both delivery delays and damage claims — so you’re never left in the dark.
🕒 If There’s a Delay: Here’s What Happens
Delays in car shipping are rare, but they can occur for reasons like storms, road closures, or carrier mechanical issues.
1. Immediate Notification
- If a carrier reports a delay, our team contacts you right away.
- You’ll receive real-time updates through Navi Track 360™, SMS, or a direct call from your assigned support agent.
2. New ETA & Route Adjustments
- We work with the carrier to secure a new estimated delivery time.
- If needed, we coordinate alternate delivery solutions or terminal drop-off options to minimize impact.
3. Priority Handling
- Delayed shipments receive priority dispatch support to avoid further setbacks.
- If it’s a long delay, you may be eligible for expedited handling or partial compensation, depending on the circumstances.
4. Transparent Communication
- No surprises, no chasing for answers — our team proactively keeps you informed at every step.
🧾 If There’s a Claim: Here’s How We Protect You
While damage claims are very uncommon, Navi has a structured claims process to protect your vehicle and your peace of mind.
1. Inspection at Pickup & Delivery
- At pickup, the carrier performs a full vehicle inspection, documented in the Bill of Lading (BOL) with photos.
- Upon delivery, both parties review the vehicle’s condition together.
- If damage is noticed, it’s marked immediately on the BOL.
2. Notify Navi Claims Support
- Contact Navi within 24 hours of delivery.
- Our claims team verifies your report and helps file it directly with the carrier’s insurance.
3. Insurance & Carrier Coverage
- All carriers are required to carry active cargo insurance that meets or exceeds FMCSA requirements.
- Typical coverage includes external damage during loading, transport, and unloading.
4. Resolution & Follow-Up
- We stay involved throughout the claims process — we don’t leave you to “deal with the carrier.”
- Most claims are resolved quickly once documentation is complete.
📌 Important Tips for Smooth Claims
- 📸 Take clear, time-stamped photos at pickup and delivery.
- 📝 Always review and sign the BOL with the carrier.
- 📅 Report any issues to Navi within 24 hours.
- 🧾 Keep all shipping documents handy for faster processing.
- ⚡ The cleaner the documentation, the faster the resolution.
🛡 Why This Matters
- Peace of mind: You’re not left figuring things out on your own.
- Faster resolutions: Our claims team works directly with the carrier and insurer.
- Fair treatment: Everything is documented and traceable through Navi’s system.
- Less stress: No endless back-and-forth or phone tag.
Our goal is simple: if something goes wrong, you’ll always know what’s happening and what we’re doing about it.
🚚 Ship with Confidence
From the moment your vehicle is picked up to the moment it’s delivered, Navi is by your side.
✅ Real-time tracking
✅ Transparent communication
✅ Fast and fair claims support
